Loyalty Rewards Terms of Services
CHICAGO BEEF AND DOG REWARDS — LOYALTY REWARDS TERMS AND CONDITIONS
(LAST UPDATED APRIL 15, 2023)
PLEASE READ THESE TERMS CAREFULLY. BY REGISTERING FOR, RECEIVING, OR USING A CHICAGO BEEF AND DOG REWARDS LOYALTY ACCOUNT AND BY DEFAULT YOU ACKNOWLEDGE YOU’RE PARTICIPATING IN A CHICAGO BEEF AND DOG REWARDS PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, INCLUDING, WITHOUT LIMITATION, THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER INCLUDED BELOW, AND ANY ADDITIONAL TERMS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT PARTICIPATE IN ANY CHICAGO BEEF AND DOG REWARDS PROGRAM.
Section 1. Purpose of T&Cs.
By registering and interacting with and participation in any aspect of our CHICAGO BEEF AND DOG Rewards, is acknowledging your acceptance and agreement with all terms contained herein and will be accepted with subsequent updates.
Section 2. Creating and Managing Your Account
ACCOUNT CREATION AND TREATMENT OF PERSONAL INFORMATION
To enroll in CHICAGO BEEF AND DOG Rewards and begin adding and retaining points: participants who have not created an account through our link for Rewards located on www.chicagobeefanddog.com or the CHICAGO BEEF AND DOG Rewards link via QR code in store or in their order, must first create an account and agrees to participate in CHICAGO BEEF AND DOG Rewards. You as a participant, at your option will include opting-in to receive marketing communications from CHICAGO BEEF AND DOG via SMS text, e-mail and/or other text message communication like mobile push notifications.
We may also use or disclose your personal information to let you know about offers and news relating to our CHICAGO BEEF AND DOG Rewards electronically—e.g. email, SMS, and social media as well as third parties we work with in conjunction on our CHICAGO BEEF AND DOG Rewards programs and promotions but will never sell your information.
Rewards Points will be awarded for each eligible transaction made in our application for loyalty program members. Users must be signed up to our program to begin earning points.
As you as the participant will gain the number of points that equal to a Reward, where the participant can redeem their points in our tiered Rewards system in their Loyalty digital card. As your points are redeemed, the corresponding Reward will be added in store to the participant’s account if the Reward is a CHICAGO BEEF AND DOG menu item. Some of the Rewards will be added immediately, while others will be added within approximately 72 hours, depending if we have offered either in store or online. Currently only in-store orders will have points be redeemable. When a Reward is added or otherwise redeemed on your account, such points associated with that Reward will be deducted from your digital card.
Rewards that consist of CHICAGO BEEF AND DOG menu items are valid at participating CHICAGO BEEF AND DOG restaurants in the United States, subject to availability. CHICAGO BEEF AND DOG may offer participants various other opportunities to redeem their points (e.g., for CHICAGO BEEF AND DOG merchandise) . Once your points have been redeemed or expired, they are gone forever and there are no returns, refunds or exchanges for additional points or other goods and services. Also this applies to returns of the Reward itself for item(s) that your points were redeemed toward, the points are still gone.
Except as otherwise provided in these CHICAGO BEEF AND DOG Rewards Terms or in the terms communicated in conjunction with one particular Reward, Reward Points expire if not used within six (6) months after they have been added to a participant’s account.
The redemption of Rewards is subject to availability of such items that correspond to the selected Rewards at the time of redemption. Your digital wallet (either Apple or Google Pay) associated with a valid CHICAGO BEEF AND DOG Rewards account is required to redeem any Reward you choose for such redemption.
Rewards may not be redeemed at CHICAGO BEEF AND DOG restaurants that are not directly connected to CHICAGO BEEF AND DOG.
Rewards may be subject to additional restrictions and/or terms, conditions, or limitations, which could be disclosed in conjunction with opportunity for points redemption for such Rewards, or added to these CHICAGO BEEF AND DOG Rewards Terms from time to time.
Points do not have any monetary value, except to the extent specifically provided for by a reward. Points are not property and cannot be redeemed as cash.
Section 3. Points Explained
GETTING POINTS AND ACCUMULATION OF POINTS
You may accumulate points for any qualifying purchases made on & after your date of enrollment in CHICAGO BEEF AND DOG Rewards. To get and receive points for a qualifying purchase and accumulate points and/or rewards, you must present your digital CHICAGO BEEF AND DOG Rewards account at the point-of-sale at a participating U.S CHICAGO BEEF AND DOG restaurant, at the time of payment for any qualifying purchase transaction.
Points will be awarded for each eligible transaction made in our application for loyalty program members. Users must be signed up to our program to begin earning points.
Points cannot be backdated nor transferred from other user accounts—even that of the same user name.
Points are earned for each whole $1.00 spent of the value of each eligible transaction. Simply put, for every dollar spent on eligible purposes, you will gain ten (10) loyalty points.
We withhold the point to limit point earning eligibility on discounted or promotional purchases.
TRACKING AND EXPIRATION OF POINTS
Our CHICAGO BEEF AND DOG will show you your CHICAGO BEEF AND DOG Rewards participants as to view and track qualifying purchases and available Rewards viewing their CHICAGO BEEF AND DOG mobile digital Apple Wallet or Google Pay. As CHICAGO BEEF AND DOG reserves the right to change the number of points for such Rewards and/or such benefits associated with one or many Rewards in its sole discretion at any time. Your Rewards points expire after six (6) months of account inactivity (for example, no qualifying purchases), unless a sooner terminated date as a result of an account being deactivated and/or deleted as provided herein.
Please note that we withhold the right to make or change a decision at any point, including where delays, temporary waivers, or deferences may occur.
There are some exclusions that will apply including but not limited to, purchases of CHICAGO BEEF AND DOG gift cards, alcoholic beverages or (including activations or reloads) do not add points to your account. All tips, donations, taxes, and other fees, including without limitation, delivery fees, service fees, convenience fees will also be excluded from a purchase receipt when computing qualifying purchases.
Section 4. Displaying Points.
Within your Apple Wallet or Google Pay wallet, your point balance will be displayed within your loyalty account. This balance will include:
- Points awarded for eligible transactions debited to your loyalty account.
- Bonus Points awarded in accordance with special promotions.
Section 5. Bonus Points.
During promotional periods, CHICAGO BEEF AND DOG COMPANYS at their sole discretion may increase the number of points earned per dollar spent may increase during promotional periods which will be clearly defined campaigns with start and end dates specified—in the event of no end date being specified, we reserve the right to end promotional period increased point earning at our own discretion.
Bonus points may differ in usability from that of ordinary points, as will be clearly defined during any promotional bonus point campaign.
Section 6. Point Reductions and Reasons
Your CHICAGO BEEF AND DOG COMPANY Loyalty Points balance will be reduced when:
- Yourself uses your points to claim a reward.
- Your points expire, as stated in section 8.
- A refund or reimbursement for a transaction previously made is debited to your user account. This may happen for a number of reasons, such as returning or cancelling unwanted goods or services.
- There have been unauthorized transactions from your account for which you are not liable.
- Points were incorrectly allocated to your points balance.
- If we reasonably suspect you have behaved fraudulently in connection to your loyalty account and are not entitled to points earned.
Section 7. Point and/or Reward Limitations
NO TRANSFER AND/OR SALE
Under no circumstances your digital CHICAGO BEEF AND DOG Rewards card, scannable code, or other identifier associated with the CHICAGO BEEF AND DOG Rewards account, and any accumulated Rewards are solely unique to you and may not be transferred, sold or assigned to, or shared with friends, family, or others, used by you for any and all commercial purposes. You may have only one CHICAGO BEEF AND DOG Rewards account.
ELIGIBILITY AND/OR APPEALS
Decisions made by CHICAGO BEEF AND DOG regarding the eligibility of participants, and any inquiries or disagreements that may arise concerning the CHICAGO BEEF AND DOG Rewards Program, the CHICAGO BEEF AND DOG Rewards Terms, or any other rules or limitations of the program, will be considered definitive and conclusive, with no opportunity for challenge or appeal.
Note that if someone other than yourself claims a reward on your behalf then these terms and conditions will apply as if you had claimed the reward. If we have been negligent or fraudulent, then contact us immediately and we will assist with rectifying the situation.
CHICAGO BEEF AND DOG has the final and binding decision-making authority regarding participant eligibility, disputes, and other questions arising under the CHICAGO BEEF AND DOG Rewards Program, these CHICAGO BEEF AND DOG Rewards Terms, or any other rules or restrictions. Except as stated in the Dispute Resolution section, CHICAGO BEEF AND DOG retains all legal and equitable rights and remedies that may be available to it. Without notice, CHICAGO BEEF AND DOG may terminate any CHICAGO BEEF AND DOG Rewards account and/or your participation in the program if you violate the Terms, have multiple accounts, or engage in unauthorized, deceptive, fraudulent, or unlawful activities. CHICAGO BEEF AND DOG may also suspend or cancel accounts that appear to be duplicative. If your participation is terminated, all accumulated points and Rewards will be forfeited.
While there are no membership fees associated with CHICAGO BEEF AND DOG Rewards, participating in online services may result in additional expenses. Points, Rewards, and other benefits accumulated have no cash value and may not be exchanged for cash or used for gambling. Any Loyalty Rewards used or obtained in this manner may be confiscated or cancelled.
We give no verbal, written or implied warranty about any Rewards provided under our CHICAGO BEEF AND DOG Loyalty Rewards program(s). In particular, we do not represent that any particular reward is suitable for a particular purpose for which you intend to use it.
By signing up to our loyalty program, we will need to collect, hold, use, and disclose information about you in connection with your account, points and rewards. Information will include certain personal information and transaction information relating to points earned and requests for rewards.
We will use this information for purposes of our loyalty program to provide and market rewards and services to you, including the products and services of our service providers and other third parties.
We may disclose this information to others in connection to our loyalty program including to:
- Our service providers and agents engaged for the purpose of the administration provision of services relating to our loyalty program and the promotion of the program and available rewards.
- Reward providers, and bonus point providers. This includes third parties engaged for the purposes of performing other services in connection with our loyalty program, including the provision of a reward.
We treat all personal information with care and in accordance with our privacy policies.
We may also use or disclose your personal information to let you know about offers and news relating to our loyalty program electronically—e.g. email, SMS, and social media. We will act with your best interests in mind to communicate news to you, and you can let us know at any time if you no longer wish to receive our marketing. We will process this request as soon as practicable.
Section 8. DISPUTE RESOLUTION: CLASS ACTION WAIVER AND ARBITRATION AGREEMENT
By accepting these terms, you are abiding by and agreeing to resolve any CHICAGO BEEF AND DOG Rewards Dispute, including but not limited to any claim arising from the CHICAGO BEEF AND DOG Rewards program, points, rewards, or transactions resulting in the earning or redemption of CHICAGO BEEF AND DOG Rewards points, with the CHICAGO BEEF AND DOG Rewards Entities in accordance with the provisions set forth in this section. This applies to any controversy, dispute, or claim, whether in contract, tort, or otherwise, that you may have against CHICAGO BEEF AND DOG, affiliated entities or parent holding companies, or any of their officers, directors, employees or agents.
Please take note of this section, as it is important and will have a significant impact on how any CHICAGO BEEF AND DOG Rewards Disputes are settled. As a condition of agreeing to these CHICAGO BEEF AND DOG Rewards Terms, you are required to provide written notice to CHICAGO BEEF AND DOG (“Demand”) if you have any CHICAGO BEEF AND DOG Rewards Disputes, even if they arose before you accepted these terms. You must send the Demand to the Notice Address, which is CHICAGO BEEF AND DOG Rewards Legal Disputes, 5402 E Washington St, Indianapolis, IN 46219. Additionally, you are not permitted to take any legal action, including initiating arbitration or filing a lawsuit, until 10 business days have passed after you have sent a Demand.
If the disagreement that you have raised in the Demand is not resolved to the participant’s satisfaction within the initial 10 business days, the CHICAGO BEEF AND DOG Rewards Dispute will be settled through final and binding arbitration conducted by a sole arbitrator administered by the American Arbitration Association (“Arbitrator”). The arbitration will follow the AAA Consumer-Related Disputes Supplementary Procedure, which became effective on September 15, 2005 (as amended) and will be modified by the agreement to arbitrate contained in this paragraph. The arbitration agreement falls under the Federal Arbitration Act (“FAA”), 9 U.S.C. §§ 1-16, as it was made pursuant to a transaction involving interstate commerce. The arbitration shall be held in Indianapolis, Indiana, and the arbitrator’s decision will be subject to the CHICAGO BEEF AND DOG Rewards Terms, along with any other agreements that the relevant user may have entered into. Indiana law, without regard to its choice or conflict of law rules or principles resulting in applying the law of any other jurisdiction, applicable statutes of limitations and consistent with the FAA, shall govern the arbitration, and any claims of privilege recognized at law shall be honored.
This section noted as (A): The authority for any claims to be arbitrated on a representative or class action basis shall not be recognized under any circumstances. Only your and/or the applicable CHICAGO BEEF AND DOG Rewards Entity’s individual claims can be decided through arbitration, and the arbitrator cannot join the claims of other participants or parties who may be similarly situated.
The arbitrator will not have the power to award punitive damages against you or any CHICAGO BEEF AND DOG Rewards Entity. In the event that you can demonstrate that the arbitration costs will be prohibitive in comparison to the costs of litigation, CHICAGO BEEF AND DOG or its representative will pay as much of your hearing and filing fees to the connection with the arbitration as the arbitrator deems whatever necessary to avoid the arbitration being cost-prohibitive. Finally, if any part of this arbitration provision is deemed to be illegal, invalid, unenforceable or otherwise conflicts with AAA rules, the balance of the arbitration provision shall remain in effect and shall be interpreted in accordance with the terms as if the conflicting, invalid, unenforceable, illegal provision were not contained herein this document.
If, however, subpart (A) is found to be unenforceable, illegal or invalid, then the entirety of this
Arbitration Provision shall be void and null, and neither you nor the affected CHICAGO BEEF AND DOG Rewards Entity shall be required to arbitrate their dispute.
If, for any reason at all, the American Arbitration Association is unwilling or unable to perform your arbitration, you may file your case with another national service for arbitration company that will honor the requirements set forth above.
Section 9. LIMITATIONS ON LIABILITY/INCONTESTABILITY
The CHICAGO BEEF AND DOG entities shall not be held liable for any direct, indirect, incidental, special, or consequential damages resulting from participation in the CHICAGO BEEF AND DOG Rewards Program, even if prior notification of such damages had been given to any or all of the CHICAGO BEEF AND DOG entities. However, in some jurisdictions, exclusion or limitation of incidental or consequential damages may not be applicable to you. In the event that a participant proves that CHICAGO BEEF AND DOG has wrongly denied them a reward, the participant’s sole and exclusive remedy is to receive an equivalent reward. Participants renounce their right to seek injunctive or equitable relief. By participating in the CHICAGO BEEF AND DOG Rewards Program, each participant agrees that any legal, equitable, or other claim arising wholly or partly from the program must be served and filed within one year after the initial occurrence of the act, event, condition, or omission on which the claim or action is founded. Each participant acknowledges that this one-year contractual limitation period is not/never abbrvaited and subject to tolling. as may be shorter than the default statute of limitations that would usually/otherwise apply. After this one-year period, the affected claim or cause of action will be considered waived, and the act, event, condition, or omission on which the affected claim or action is based will be considered incontestable.
Section 10. CHANGES TO TERMS AND CONDITIONS AND TERMINATION.
LOYALTY PROGRAM TERMINATION.
We may terminate our loyalty program at any time acting reasonably. Where possible, we will give you at least 90 days’ notice of the termination and cancellation of your loyalty account (if applicable). Circumstances where prior notice may not be possible include where we are affected by events outside our control (for example, one of our key Rewards partners terminates their arrangement with us or can no longer perform their obligations).
If we give you notice after termination, Points will only continue to be credited to your Points Balance in relation to transactions that occurred prior to the date of termination.
Any notice we give will include the general reasons for termination (if possible), and the time period available to you to use points in your points balance to claim rewards. We will define the time limit remaining before final expiration of all points.
Examples of when we may terminate include, but are not limited to:
- where you are in default under these terms and conditions or the terms and conditions of another facility that the customer has with us;
- where we believe on reasonable grounds that the continued operation of the account may cause loss to the Customer or us.
These examples are for guidance only and do not limit our ability to cancel the account.
CHANGES TO PROGRAM
In its sole discretion and without any prior notice to participants, CHICAGO BEEF AND DOG may change, update, or discontinue the CHICAGO BEEF AND DOG Rewards program, any part of it, these CHICAGO BEEF AND DOG Rewards Terms, or any policy, FAQ, guidelines or disclosures pertaining to CHICAGO BEEF AND DOG Rewards.
If any modifications or revisions are made to the CHICAGO BEEF AND DOG Rewards Terms, we will update the “last updated” date displayed at the top of these terms. By continuing to participate in the CHICAGO BEEF AND DOG Rewards program in any capacity, including but not limited to earning or redeeming points, accessing any loyalty reward cards in your Apple Wallet or Google Pay Wallet, or taking any other actions related to the program, after such changes are made, you will be deemed to have fully read, comprehended, and unconditionally accepted and agreed to the revised terms. For this reason, we strongly advise that you review these CHICAGO BEEF AND DOG Rewards Terms, as well as any applicable policies and FAQs, frequently to stay informed about the terms and conditions that apply to the CHICAGO BEEF AND DOG Rewards program. If you do not consent to the CHICAGO BEEF AND DOG Rewards Terms, you must cease participation in the program.
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